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Our people have been carefully selected to possess not only the strong technical skills and background to handle the types of cases going to independents today, but also the people skills necessary to make it all work. As you will see, we maintain a staff with considerable experience and we can assure you they are committed to serving your specific claims needs with an absolute dedication to customer service. Management Support Staff and AdjustersFor Colorado Adjusters Click
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Roger Anderson joined Sams & Associates in 2006. He graduated from San Jose State University and went to work at Allstate Insurance Company as a Commercial Claim Supervisor and multi-line adjuster for six years. He has also worked as a field adjuster for Ohio Casualty Insurance and as a Branch Claim Manager for Maryland Casualty Insurance Company. Roger is experienced in many facets of claims adjusting and has been working in the independent adjusting field for the last 17 years. Roger is based out of our Fresno office, also providing coverage to the Bakersfield area.
Steve Anderson joined Sams & Associates in 2008. After successfully operating his own adjusting company for nineteen years, Anderson Claims Service, Inc. was purchased by and merged with Sams & Associates. Steve has a Bachelor of Arts degree in Business Administration from North Park College in Chicago, Illinois. His insurance career started with Allstate Insurance Company where he worked for seven years in adjusting, management and administrative roles. He also worked for LJR Adjusting Company as a Regional Manager. Steve has experience in all phases of adjusting, TPA administration, fraud investigation, Workers Compensation, and claims training and certification. He is the Past President of the California Association of Independent Insurance Adjusters, Affiliated Adjusters, and Western States RVP for the National Association of Independent Insurance Adjusters. Steve enjoys golf, bike riding, sports, and spending time with his wife and two children. Steve can be reached at our San Ramon office.
Joan Barrett joined Sams & Associates in 2006 and is an integral part of our marketing team. She began her career as an estimator for a well-respected restoration company in Sacramento and maintained a Painting and Decorating License for many years. She owns her own marketing company, Market Share. Joan is a past-president of Sacramento Claims Association, as well as Claims Conference of Northern California (CCNC). In addition to the boards of these organizations, she has also served on the former Property Claims Forum and the Sacramento Pond of the Blue Goose in the late 90’s and was an associate member of the National Association of Insurance Women. She and her husband rescue Golden Retrievers for Homeward Bound Golden Retriever Rescue, and she makes blankets for children in need through the Project Linus organization. She works out of the Sams Sacramento headquarters in Granite Bay.
John Belton returned to Sams & Associates in 2010 with 14 years of adjusting experience. He was previously with Sams & Associates from 2003 to 2006 as a multi-line adjuster. John attended California State University at Sacramento (CSUS) as a business major. He began his claims career with Progressive Insurance in 1997 as an auto adjuster and moved to first-party property claims with Travelers Insurance in 1999. For the last 4 years he was with Fireman’s Fund Insurance Company honing his impressive skills as a very large loss adjuster in the 12 western states, routinely handling claims up to $5,000,000 in exposure. John is a multi-line adjuster residing in Pasadena, CA.
Jean Britz joined Sams & Associates in 2003 and has extensive business experience owning her own construction company abroad. She is a Lead Administrator and our Office Manager based in our Sacramento headquarters in Granite Bay.
Ted Brown joined Sams & Associates in 2008 as a multi-line adjuster. He graduated from UCLA with a Bachelor of Arts degree in Political Science. Ted began his insurance career at California Casualty, mostly handling auto claims. Since leaving California Casualty over 20 years ago, Ted has been an independent adjuster handling property and liability claims in the Los Angeles and Orange County areas. Ted is an avid reader and has a strong passion for working in politics.
Jeremy Cargile joined Sams & Associates in 2010. He began his career in 2002 as a real estate home inspector providing whole-house inspections for home buyers before transitioning into property claims adjusting. He has serviced claims for multiple carriers throughout California as an independent adjuster, as well as storm assignments out of state. Jeremy received his home inspection certification from the California Contractor’s State Licensing School in 2002 and is currently working on his AIC certification. He enjoys restoring vintage jukeboxes and volunteering for the local elementary school where his wife teaches. Jeremy is based in the Sacramento area at our headquarters in Granite Bay.
Jeff Cole joined the Sams team in 2010. He has an Associates Degree in Drafting & Design with an emphasis on Architecture from Texas State Technical Institute and a Bachelors of Science degree in Business Management from the University of Phoenix. He has strong property adjusting skills, including advanced training using Xactimate 25® and Sketch, and has spent years as a project manager. He has strong communication skills, oral and written, and a passion for architecture and building design. Jeff enjoys golf and skiing, and is active in the Big Brothers Big Sisters of the Bay area. He began volunteering in 2001 and has been matched with the same little brother for the last eight years. Jeff is based out of our San Jose office.
Chet Davis joined the Sams team in 2010. He has a Bachelor of Arts degree in Political Science from the University of Florida and a Masters of Business Administration from the University of West Florida. Chet brings with him 20 years of claims handling experience. After starting his career with State Farm handling auto and then property claims, he moved to Progressive where he worked his way up to Regional Manager. That also involved assisting with hurricane CATs in Florida, including Hugo, Andrew, Erin and Opal. He then became a Regional Manager over four western states at AIG before moving to Travelers Insurance Companies as Vice President of Claims. His responsibilities included personal and commercial claims for Auto, Property and General Liability lines of business for the California claims region. Chet and his wife are proud parents to their 6-year-old daughter and a newborn son. He volunteers as a basketball coach at his daughter’s school and at the Ronald McDonald House. As Vice President, Chet is focused on Sams’ expansion into Oregon & Washington and is based in the Sacramento area at our headquarters in Granite Bay.
Jim DeVard joined Sams & Associates in 2005. His career began in 1960 when he spent five years as a Title Officer. He then began working for CSE Insurance Group handling property and liability claims. Jim remained at CSE for 37 years. For 14 years he served as Regional Vice President responsible for claims in six western states. Jim also spent six years as an Arbitrator for the American Arbitration Association. Jim's expertise is in liability and litigation management. He is our Human Resources Manager and manages the CalVet account. He is an avid golfer and an avid grandfather. Jim is based out of our corporate office in Granite Bay.
Danielle Dynes joined Sams and Associates in 2011 as a property adjuster. She is a graduate of California State University, Fresno with a BA in Liberal Studies. Shortly after graduation she moved to the Bay Area and began working for Farmers Insurance as a property adjuster. During her four plus years at Farmers she worked as a Mold Claims Representative, Acting Branch Claims Supervisor, Commercial Claims Representative and finally as a Large Loss General Adjuster. She handled claims for Farmers in New Orleans during Hurricanes Katrina and Rita, as well as supervised independent adjusters assigned to the total loss flood unit. Danielle also brings two years experience from a national mitigation company where she performed all of the insurance program billing for the water department. She is certified with the California Earthquake Authority and is currently studying for her California Adjusters License. Danielle and her husband, Tim, are the proud parents of five children. She enjoys cooking, family dinners & gardening. She is located in Patterson, CA and is easily accessible to the Central Valley, Foothills and the East bay.
Eric Ehlers joined the Sams team in 2006. He graduated from the University of California, Berkeley with a Bachelor of Arts degree. Eric is a Registered Professional Adjuster and a member of the California Association of Independent Insurance Adjusters. He has worked in commercial and industrial property claims, personal lines, earthquake, construction design defect, investigation and much more. Eric has 30 years of experience in the field of adjusting and is based out of our San Ramon office.
Darci Federoff joined Sams & Associates in 2003 as a clerical support person for our administrative team processing insurance claims reports, typing and accounts receivable. Darci has two daughters and is a proud grandmother to her 1-year-old granddaughter, Jayden. She is also an active volunteer for Homeward Bound Golden Retriever Rescue. She is based in our corporate headquarters in Granite Bay.
Gil Finney joined Sams & Associates in 2007. He worked for Langhammer & Associates in San Diego for 31 years and prior to that he worked for Royal Insurance Company. He is a General Adjuster specializing in large residential and complex Commercial property losses. He has worked on several large catastrophes, including the 2003 and 2007 San Diego wild fires, which came within blocks of his home. Gil is based in San Diego.
Frank Frisina joined Sams & Associates in 2009. He started his insurance career at Farmers insurance Company as a property adjuster in the Long Beach area. He then handled more complicated property losses at The Hartford for the next six years while training other staff in field inspections and adjusting techniques. In 1984 he joined the independent adjusting firm of S.W.Eller Co., Inc. in Downey and later purchased the company. He specialized in appraisal services for insurance company disputes while handling major catastrophe residential and commercial claims. He was able to call on the law degree he achieved in 1987 by acting as an Independent Inspector for the court approved settlement of Sherman vs. Allstate Insurance. Frank and his wife reside in San Pedro and enjoy travelling to Mammoth Lakes and Kauai whenever he can find the time. The couple's two sons are football oriented and while one plays football at the University of Redlands, the other is looking forward to a college football career after he graduates from high school.
Don Gordon joined Sams & Associates in 2009 and is an experienced liability adjuster. He graduated from Northern Illinois University with a Bachelors degree in Business Management. Before Don joined Sams he was president of County Line Claims Service based in Los Angeles for 30 years. Don is past president of the California Association of Independent Insurance Adjusters and past vice president of the National Association of Independent Insurance Adjusters. He is an avid tennis player and has raced vintage race cars for 30 years on all of the west coast tracks. Don is based out of our Sacramento headquarters in Granite Bay.
Mark Hoy joined Sams & Associates in 2010. Mark was born and raised in the San Francisco Bay Area and has lived there most of his life. After studying psychology and business in college, he entered the construction industry where he worked for several contractors and founded GSI Construction. Mark has 30 years of residential and commercial experience as a general contractor, project manager, and project estimator before transitioning into claims adjusting. Mark enjoys spending his free time keeping fit at a local fitness center, challenging his cooking skills, and taking orders from his two daughters. Mark resides in greater Sacramento area.
Geoff Jolliff joined Sams & Associates in 2011. He has a Bachelor of Arts degree in History from Ball State University, Muncie, IN. Geoff has a diverse background that includes property claims handling, vendor management, training, marketing and IT, especially webpage management. He was even a combat medic in the National Guard. He began his insurance career in 2002 with Farmers Insurance where he quickly rose to the position of vendor manager and headed up the newly created Farmers Flooring Program for Northern California. When Geoff left Farmers he was a Mid Loss Team adjuster. In 2005 he moved to AAA as a field property adjuster. During his time at AAA he volunteered for CAT duty in the aftermath of Hurricane Katrina. For several years he held positions on the board of Sacramento Claims Association. He also worked 2 years with a large abatement company, and is IICRC certified in Fire & Smoke Restoration. Geoff loves visiting the wine producing regions of California and is an avid film buff. He is based out of our corporate headquarters in Granite Bay.
Jim Krueger joined Sams & Associates in 2010. He has a Bachelor of Science degree in Health Sciences from the University of Nevada, Reno. Jim has extensive large loss and complex claim handling experience. He began his insurance career in 1996 with State Farm, working as a multi-line adjuster; soon after he started he became a catastrophe adjuster working all over the United States. His State Farm career ended as a property adjuster in the Reno-Tahoe area. In 2005, Jim took a position as a Branch Claims Supervisor in the Sacramento area with Farmers Insurance. He moved back out to the field in 2007 as a Large Loss Senior General Adjuster with Farmers Insurance. Jim is the proud father of his six-year-old daughter, loves the great outdoors, and is an avid runner, golfer, and bicyclist. He is well connected in the Northern California insurance community. Jim resides in the greater Sacramento area.
Bob Lund joined Sams & Associates in 1995 and is the company’s chief operating officer and CFO. He began his claims career in 1989. His experience includes auto and general liability, and property claims. He was previously with Progressive Companies, including National Continental Insurance and United Financial Adjusting, with an emphasis in trucking and rental car losses, and litigated large loss claims. Bob spent thirteen years in the restaurant industry before changing careers. He has a Bachelor of Science degree from Humboldt State University. Bob is also the manager for our fraud prevention and private investigation company, Sams Investigations Unlimited, Inc. (SIU), California PI # 22240. He is a past president of The Property Forum of Northern California. He is married with four daughters and enjoys drumming in the worship band and alternative youth band at his church. Bob is based out of our corporate headquarters in Granite Bay.
Kristin Maddox joined Sams & Associates in 2008 as part of our clerical staff. She has extensive administrative experience and worked for Saturn for five years. She is working on an AA degree in Deaf Studies and enjoys working with the deaf community. She participated in the Adopt-A-Family Program (a program that adopted 15-20 local families and provided them with food, clothes and gifts) for the Sullivan Automotive Group and actively participated in monthly fund raisers. During the holidays she and her siblings adopt a family and provide them with food and presents. Kristin works in our corporate headquarters in Granite Bay.
Bill Nicolls joined Sams & Associates in 2010. He began his claims career as an insurance adjuster with Fireman’s Fund in Oakland, CA. He then began working for Hartford moving up from adjuster to claims supervisor. Bill spent the years following Hartford working for independent adjusting firms until retiring from Anderson Claims (a company that merged with Sams & Associates a few years back). He handles mostly liability claims but does have some property experience. After retiring in Grover Beach on the central California coast Bill was elected to a seat on the city council in 2006. He is currently serving his second four-year term and is in his third year as the Mayor Pro Tem. Bill is a resident adjuster based in Grover Beach.
Dan Richardson joined Sams & Associates in 2010 as a property adjuster, bringing with him 22 years of contracting experience. He spent 14 of those years as owner of Richardson Roofing. Dan holds a Texas adjusters license, is Farmers certified, USAA certified, and rope and harness certified. Since 1992, Dan has also been a rice farmer and farms about 260 acres in Sutter County. Dan loves target shooting and riding dirt bikes up in the hills with his two boys. He also has five horses that he loves to go riding on and actually takes care of their horseshoes himself. Dan is based out of our corporate headquarters in Granite Bay.
Don Sams founded Sams & Associates in 1990 in Emeryville, CA. Don began his career as an independent claims adjuster in 1976 with Crawford & Company in Chicago, before coming to California. In 1978 he joined Brown Brothers Adjusters in Sacramento. He was Senior Vice President when he left Brown Brothers Adjusters following the sale to Frank B. Hall. Don holds a Bachelor of Science degree from Eastern Illinois University with a major in Business Administration. Don has two children and resides in Granite Bay, working out of our corporate headquarters in Granite Bay.
Carol Schalla joined Sams in October 2008 with our acquisition of Anderson Claims Services. She has an extensive background in business, holds a BA from the University of California at Berkeley, and is the administrative professional in our San Ramon office.
DeNoal Sloan joined Sams & Associates in 2009. He has been known throughout his career in insurance and fraud investigations as "Dee ". He started working in law enforcement originally and has spent the years since 1991 working in the areas of fraud investigation, subrogation investigation, adjusting auto claims and property claims for large insurance carriers and as an independent adjuster. Dee has conducted training on fraud detection and monitored attorney activities in depositions and examinations under oath with extensive property and auto experience in tow as a resident adjuster in Bakersfield.
Mandi Smith joined Sams & Associates in 2008 as an administrative and marketing assistant. She is working on obtaining her bachelor’s degree in Marketing with a minor in Business Administration. Mandi is very experienced in administration and worked for the Sullivan Automotive Group for over three years before joining Sams. While at Sullivan, she managed the Adopt-A-Families Program (a program that adopted 15-20 local families and provided them with food, clothes and gifts) and monthly fundraisers. Mandi is based out of our corporate headquarters in Granite Bay.
Glenn Smyth joined Sams and Associates in 2004. Glenn has worked for several insurance carriers including Mercury insurance. He specializes in casualty losses, auto liability, and all types of injury claims. Glenn is also experienced in mediations and arbitrations, settlement conference and has been involved in the claims administration of public and private entities. Glenn enjoys living by the beach in sunny Oceanside, serving not only the San Diego region but all of Southern California. Kelly Sullivan returned to Sams & Associates in 2011 with 17 years of adjusting experience and 20 years overall in the insurance industry. Kelly was previously with Sams & Associates from 1999-2004, handling G.L. claims and managing the Bay Area region. Kelly began her career working for Progressive Companies as an Auto Claims Adjuster and later moved into General Liability with AIG. She remained on the carrier side of the industry with Cal Farm/Allied/Nationwide before making the switch to independent adjusting in 1999. Kelly is a past president of the East Bay Claims Association, served as Adjuster Liaison for the Association of Defense Counsel, and served as the Speaker Chair for the CCNC in 2009. Kelly received a Bachelor of Arts degree in Behavioral Science from Cal Polytechnic University, Pomona. She enjoys spending time outdoors, and is an avid camper. She is also an animal rescue advocate and spends most of her free time caring for her own rescues, which includes four dogs, a cat and two goats. Kelly is a remote adjuster based out of her home in Santa Rosa, CA.
Kaity Taylor joined Sams & Associates in 2004 part-time as an administrative assistant while still attending college full time. She graduated from CSUS with a Bachelor of Arts degree in Psychology. Kaity is now full-time with Sams as a Lead Administrator. Kaity fosters kittens for the Roseville SPCA and volunteers at their shelter. Recently, she became a volunteer for a disaster relief organization that rescues animals. Kaity works out of our Sacramento headquarters in Granite Bay.
Kristy Taylor joined Sams & Associates in 2010 as an administrative assistant. She graduated from CSU Sacramento Summa Cum Laude (maintained straight A’s throughout her college career) with a Bachelors of Arts degree in History. At the young age of three Kristy began her gymnastics training career at Tricks Gymnastics. In 2003 she began working there as a coach, team director, mentor, trainer and manager. Her strong background in customer service and her love of people is a welcomed addition to the SAMS team. Kristy loves to travel and also has a strong passion for history and education. Kristy is based out of our corporate headquarters in Granite Bay.
Steve Torrao joined Sams & Associates in 2010 as an inside adjuster handling the California Department of Veterans Affairs account. He has a Bachelor of Science degree in Criminal Justice. Steve began his career with Encompass Insurance handling residential claims. In 2006 he became a stay-at-home father to care for his infant and oldest daughter starting kindergarten. He came back to the work force in 2007 with York Claims Services, handling commercial property and mobile home claims. Steve also assisted with management for CAT duty during the Sylmar Fires in Valencia, CA. He brings 10 years of experience handling commercial and residential property claims. Steve volunteers as head coach for both of his daughters’ soccer teams and as chaperon for all school field trips. Steve is based out of our corporate headquarters in Granite Bay.
Iain Wallace joined Sams & Associates in 2009 as a property adjuster. He graduated from Western Washington University located in Bellingham, WA with a Bachelor of Arts degree in Pre-Architecture. Iain began his career working for architects and switched over to the insurance industry in the early 80’s. He spent five years with Aetna Insurance as an outside property adjuster and moved to USAA where he spent the last 20 years as an examiner, manager and outside property adjuster. Iain has worked in numerous catastrophes, including flood, hurricane, earthquake and hail all over the continental United States. He has done work with Habitat for Humanity and loves working on classic cars and hot rods. Iain’s current projects include a '46 Ford pick-up and a '56 Ford pick-up. Iain is based out of our corporate headquarters in Granite Bay.
Joe Watanabe joined Sams & Associates in 2004. He has been adjusting property and casualty claims for 36 years. He worked as a Senior Adjuster for Transamerica Insurance group and has experience in Third Party Claims Administration. Joe's experience includes first party property claims handling, large loss exposure claims, liability/casualty claim investigations and litigation management. Joe is adept in Xactimate and is a General Adjuster. He is a resident adjuster based out of his home near San Bernardino.
John Weber joined Sams & Associates team in 2002. He began handling both commercial and residential property insurance claims as an estimator for Pacific Restoration in 2000. John has over seven years' experience as a contractor, primarily as a project manager for environmental testing sites. John has a B.S. degree from University of San Francisco in Organizational Behavior. John enjoys music, theater, film and exercise, and is generally considered one of the nicest people you could ever meet. He is married and lives in Concord. John is based in our San Roman office, covering the entire Bay Area region.
Jerry Wells joined Sams & Associates in 1993. He has had a diversified insurance experience since 1962 with a unique blend of multi-line claims and agency skills. He handles all forms of commercial and homeowners property and liability claims, including large losses. Previously, Jerry was Regional Claims Manager with Royal Insurance and owner of a successful insurance brokerage firm in the Truckee. He is a co-founder of Truckee River Bank, an avid golfer, and resides with his wife on a golf course in Cameron Park. Jerry is a Registered Professional Adjuster and serves as Regional Manager in our corporate headquarters in Granite Bay. Colorado Adjusters
David Poon joined Sams in 2011. David has a Bachelor of Science Degree from Northern State University majoring in English Literature and minoring in Business Administration. He began his claims career in 2003 by joining the Farmers Insurance Group’s National Catastrophe Center. After a few years on the road he became a local area field adjuster for American Family Insurance. David has extensive experience handling first party property, commercial property, liability, subrogation and auto claims. He recently left his position with USAA and began his career here at Sams. He is a member of the RMPCA and PLRB. David enjoys golfing, water sports, motorcycle riding and skiing. David is based out of Denver, Colorado. Nevada Adjusters
Laura Brower joined Sams & Associates in 2009 to serve our Northern Nevada and California Sierra areas. She is licensed in both Nevada and California and is a true multi-line adjuster. Laura retired from AAA and gained extensive experience in all phases of claims handling from SIU to Casualty to Commercial and Residential Property. She is registered for a full semester of IBC claims work starting in the fall of 2009. She is married with two grown sons but finds time for her quarter horse and volunteering for CASA- an advocacy group for children who have issues that require court appearances- an area that Laura is especially qualified to handle with her expertise with mediation and litigation. She is also a member of the Orchid Society. She is based in Sparks, Nevada.
Yogi Roesner joined Sams & Associates in 2004 handling personal and commercial liability and trucking claims in the Las Vegas area. She began her claims career in 1981 with Allstate Insurance Company. She also worked for American Excel, California Casualty and Colonial Penn Insurance Companies before moving to the independent adjuster ranks with R. L Gresham Company. Yogi has been a Sr. Casualty adjuster and supervisor. She specializes in all types of liability claims, including Medical Malpractice, and has handled claims in Nevada, Arizona, Utah, Colorado, Oregon, Washington, Montana, Wyoming, and New Mexico. Yogi works and resides in Las Vegas with her husband and daughter. Oregon Adjusters
Deanna Boras joined Sams & Associates in 2010, then took a brief hiatus before returning in 2011. Deanna brings with her over 25 years of claims handling experience with such companies as Pemco Mutual, Unigard, Mutual of Enumclaw, Safeco and American Family Mutual. She started her career in claims in 1991 as a desk adjuster and worked her way up the ranks to Claims Supervisor. She has worked as an Independent Adjuster for the last two years. Deanna is a multi-line field adjuster who handles personal and commercial lines property and casualty claims. She has been estimating property losses for over 13 years and is proficient with Xactimate. Deanna joined the board of Oregon Casualty Adjuster Association in 2011. Deanna enjoys her family, the outdoors, photography, traveling and her Mustang named Sallie. She has offices in Portland and Seattle, and is licensed in Oregon, Washington and Louisiana.
Colleen Crotty joined Sams & Associates in 2009 as a property adjuster. She has been a claims adjuster for 29 years and spent 25 of those years at a large insurance company. In the previous four years Colleen has worked as an independent adjuster handling property claims. Colleen is a resident adjuster based in Eureka, and covers nothern California and southern Oregon.
Carrie Headington joined Sams and Associates in 2010 as a liability adjuster. She started her career as a personal lines claim representative in Woodland Hills, CA in 1983 with AETNA Insurance. In 1990 she transferred to Eugene, OR to handle a wide variety of commercial lines claims throughout the state. When Travelers merged with Aetna she continued as a commercial claim representative until Travelers closed the Eugene office. Carrie has a claim history of investigation and litigations of all kinds: personal lines, auto, homeowners, commercial lines, trucking, medical malpractice, garage keepers, business owners, product and more. Carrie and her husband live in the country outside Eugene. She owns and shows AQHA/NFQHA horses and rides for trail, roping, sorting and cattle work. Carrie is based in Eugene, Oregon. Washington State Adjusters
Deanna Boras joined Sams & Associates in 2010, then took a brief hiatus before returning in 2011. Deanna brings with her over 25 years of claims handling experience with such companies as Pemco Mutual, Unigard, Mutual of Enumclaw, Safeco and American Family Mutual. She started her career in claims in 1991 as a desk adjuster and worked her way up the ranks to Claims Supervisor. She has worked as an Independent Adjuster for the last two years. Deanna is a multi-line field adjuster who handles personal and commercial lines property and casualty claims. She has been estimating property losses for over 13 years and is proficient with Xactimate. Deanna joined the board of Oregon Casualty Adjuster Association in 2011. Deanna enjoys her family, the outdoors, photography, traveling and her Mustang named Sallie. She has offices in Portland and Seattle, and is licensed in Oregon, Washington and Louisiana. "Our well-qualified claims staff
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