Our people have been carefully selected to possess not only the strong technical skills and background to handle the types of cases going to independents today, but also the people skills necessary to make it all work.
As you will see, we maintain a staff with considerable experience and we can assure you they are committed to serving your specific claims needs with an absolute dedication to customer service.
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Steve Anderson joined Sams & Associates in 2008. After successfully operating his own adjusting company for nineteen years, Anderson Claims Service, Inc. was purchased by and merged with Sams & Associates. Steve has a Bachelor of Arts degree in Business Administration from North Park College in Chicago, Illinois. His insurance career started with Allstate Insurance Company where he worked for seven years in adjusting, management and administrative roles. He also worked for LJR Adjusting Company as a Regional Manager. Steve has experience in all phases of adjusting, TPA administration, fraud investigation, Workers Compensation, and claims training and certification. He is the Past President of the California Association of Independent Insurance Adjusters, Affiliated Adjusters, and Western States RVP for the National Association of Independent Insurance Adjusters. Steve enjoys golf, bike riding, sports, and spending time with his wife and two children. Steve can be reached at our San Ramon office.
Darla Burr joined Sams & Associates in October, 2014 as an Administrative Assistant. She graduated in June 2014 from UC Davis with a BA in Psychology, and minors in English, Education, and History. Additionally, Darla has an extensive background working with children and doing volunteer work. While enrolled in Solano College and working toward her Associates degrees, she logged upwards of 300 hours of community/volunteer services working in her mother’s daycare and in local elementary schools. Her optimism and dedication to hard work and extensive background in education are a welcome addition to our team. She spends her days with her husband and her four step-sons. They enjoy walking their dogs and are avid Batman fans. Darla is based out of our corporate headquarters in Granite Bay, CA.
John Belton returned to Sams & Associates in 2010 with 14 years of adjusting experience. He was previously with Sams & Associates from 2003 to 2006 as a multi-line adjuster. John attended California State University at Sacramento (CSUS) as a business major. He began his claims career with Progressive Insurance in 1997 as an auto adjuster and moved to first-party property claims with Travelers Insurance in 1999. For the last 4 years he was with Fireman’s Fund Insurance Company honing his impressive skills as a very large loss adjuster in the 12 western states, routinely handling claims up to $5,000,000 in exposure. John is a multi-line adjuster residing in Pasadena, CA.
Lisa Bonev joined Sams in 2013 as an Administrative Assistant. Lisa graduated in 2006 with a BA in Communication Studies, with a concentration in Intercultural Communication. While attending college, she spent several years working in the Telecommunications industry. Following graduation, she (along with her husband) owned and operated an indoor soccer facility in Cincinnati for almost 6 years until its sale in 2012. She spends most of her free time with her husband and her 2 young sons. Lisa is based out of our corporate headquarters in Granite Bay, CA.
Jean Britz joined Sams & Associates in 2003 and has extensive business experience owning her own construction company abroad. Jean’s role in taking the filed reports and converting them into a standardized format has brought Sams & Associates’ service to the highest level. Her knowledge and expertise has built a team absolutely dedicated to quality control to meet and exceed our clients’ needs. Jean is our office manager and is based out of our headquarters in Granite Bay.
Ted Brown joined Sams & Associates in 2008 as a multi-line adjuster. He graduated from UCLA with a Bachelor of Arts degree in Political Science. Ted began his insurance career at California Casualty, mostly handling auto claims. Since leaving California Casualty over 20 years ago, Ted has been an independent adjuster handling property and liability claims in the Los Angeles and Orange County areas. Ted is an avid reader and has a strong passion for working in politics.
Michelle Cardinale joined Sams & Associates in 2015 as a multiline adjuster. She has a Bachelor of Arts degree from Cal State East Bay. Michelle brings over 20 years of claims handling experience. She started her career with CSAA – California State Automobile Association handling auto and liability claims. Over the last 14 years she has worked for Allstate, Liberty Mutual, and Travelers Insurance Co. handling residential, commercial and farm property losses. Michelle is based out of our Granite Bay office and services the surrounding areas where she resides in Tracy, Ca with her 2 daughters, 2 dogs and 1 cat.
Jeremy Cargile joined Sams & Associates in 2010. He began his career in 2002 as a real estate home inspector providing whole-house inspections for home buyers before transitioning into property claims adjusting. He has serviced claims for multiple carriers throughout California as an independent adjuster, as well as storm assignments out of state. Jeremy received his home inspection certification from the California Contractor’s State Licensing School in 2002 and is currently working on his AIC certification. He enjoys restoring vintage jukeboxes and volunteering for the local elementary school where his wife teaches. Jeremy is based in the Sacramento area at our headquarters in Granite Bay.
Susan Courtney joined Sams & Associates in 2015 as an Assistant Vice President in Texas and Oklahoma. Susan graduated from University of North Texas with a Bachelor’s degree in Human Resources Management. She started her insurance career as an inside adjuster for Allstate Insurance, working theft and lightning claims for Texas. Susan has worked as an adjuster and claims manager on over 5,000 claims across the United States for multiple clients. She has a comprehensive background as a claims adjuster/manager having worked/supervised daily, catastrophe (hurricanes, hailstorms, tornados and fires), liability, and large loss claims. She has used the following estimating platforms: Xacitimate, Symbility, MSB and Simsol. She enjoys spending time with her twin boys, playing and watching sports, fishing, and enjoys being outside and active. Susan is located in the DFW area and services Texas and Oklahoma.
Samantha Cummings joined Sams & Associates in 2012 as an administrative assistant. She graduated from CSUS in 2011 with a Bachelor of Arts degree in Nutrition and Food and a minor in Gerontology. While attending CSUS, Samantha interned with Eskaton, UC Cooperative Extension of Sacramento, and The Heart Senior Center to further her knowledge of working with the elderly population on their nutritional needs. Samantha has a strong background in customer service cultivated from her time with Bank of America as a teller, and working at Saturn of Roseville, and State Farm insurance. She has been dancing for the last 13 years including cheerleading for a semi pro football team. Samantha is based out of our corporate headquarters in Granite Bay.
Chet Davis joined the Sams team in 2010. He has a Bachelor of Arts degree in Political Science from the University of Florida and a Masters of Business Administration from the University of West Florida. Chet brings with him 20 years of claims handling experience. After starting his career with State Farm handling auto and then property claims, he moved to Progressive where he worked his way up to Regional Manager. That also involved assisting with hurricane CATs in Florida, including Hugo, Andrew, Erin and Opal. He then became a Regional Manager over four western states at AIG before moving to Travelers Insurance Companies as Vice President of Claims. His responsibilities included personal and commercial claims for Auto, Property and General Liability lines of business for the California claims region. As President, Chet is focused on Sams’ expansion and growth. He is based in the Sacramento area at our headquarters in Granite Bay.
Jim DeVard joined Sams & Associates in 2005. His career began in 1960 when he spent five years as a Title Officer. He then began working for CSE Insurance Group handling property and liability claims. Jim remained at CSE for 37 years. For 14 years he served as Regional Vice President responsible for claims in six western states. Jim also spent six years as an Arbitrator for the American Arbitration Association. Jim's expertise is in liability and litigation management. He is an avid golfer and an avid grandfather. Jim is based out of our corporate office in Granite Bay.
Sean Domaille joined Sams & Associates in 2014 with 7 years of commercial and personal lines claims experience. Sean graduated from San Diego State University with a Bachelor of Arts degree in Liberal Studies and a minor in Spanish. Beginning in 2001, he gained claims experience while working with Farmers, Travelers and Safeco insurance companies. He has worked on CAT teams for Hurricane Katrina and rain storms in San Francisco. Before joining Sams & Associates, he also worked as a Construction Estimator for JR Restoration. He enjoys surfing and playing the guitar and resides near the beach. Sean is based out of the San Diego, CA area.
Patricia (Patty) Elizondo joined Sams & Associates in 2015 as a General Adjuster. She graduated from the University of Texas at El Paso with a Bachelor of Science in Education. Patty began her insurance career as a Casualty Adjuster and moved up to a General Adjuster. She has worked as an independent adjuster for 12 years. Patty was also a Claims Manager for a small insurance company specializing in the sale of commercial lines policies. She has her adjuster’s license in Arizona, New Mexico and Texas. She has two children. Her son is a doctor and her daughter is a Kindergarten teacher. In her spare time she raises her Yorkies, loves to travel, to cook and to read. Patty is based out of San Diego.
Darci Federoff joined Sams & Associates in 2003 as a clerical support person for our administrative team processing insurance claims reports, typing and accounts receivable. Darci has two daughters and is a proud grandmother to her 1-year-old granddaughter, Jayden. She is also an active volunteer for Homeward Bound Golden Retriever Rescue. She is based in our corporate headquarters in Granite Bay.
Greg Fina joined Sams & Associates in 2014 as part of the Granite Bay High School internship program. He brings prior business and administrative experience to his role at Sams where he provides support services to our operations staff. Greg continues to grow his skill set assisting our business development and claims logistics teams and looks forward to beginning college next year where he will major in business & accounting. When he’s not in school or working diligently at Sams, Greg likes to wakeboard and competes on his school’s baseball and wrestling teams where he was selected to join the California Extreme Team. Greg works out of our corporate headquarters in Granite Bay.
Gil Finney joined Sams & Associates in 2007. He worked for Langhammer & Associates in San Diego for 31 years and prior to that he worked for Royal Insurance Company. He is a General Adjuster specializing in large residential and complex Commercial property losses. He has worked on several large catastrophes, including the 2003 and 2007 San Diego wild fires, which came within blocks of his home. Gil is based in San Diego.
Donna Friedman joined Sams & Associates in 2013. She graduated from the State University of New York at New Paltz in 1970 with a Bachelor of Science degree in Education. Donna has over 40 years of property and casualty experience. She started with Fireman’s Fund Insurance Company as a claims representative and over the years has worked as a senior litigation examiner and claims supervisor. She lives in a small coastal town near San Luis Obispo, CA and enjoys working with her horses and being involved with her adopted family.
Lisa Gray joined Sams & Associates in 2013. Lisa attended Mt. San Antonio College as a Criminal Justice major and began her insurance career as a property damage adjuster with Commercial Union. She then worked as an estimator for a contents restoration company and insurance restoration contractor before returning to adjusting multi-line claims with Peter Corrick & Associates. Lisa is a past president of the San Fernando Valley Adjuster’s Association and enjoys golf, gardening and camping. Lisa is a multi-line adjuster based out of Southern California.
Jan Jarman joined Sams & Associates in 2012 as the bookkeeper in the accounting department. She graduated from MPC with a degree in accounting and has worked in banking, sales, real estate, and has been an independent business owner. Since moving to the Sacramento region, she has specialized in doing accounting for several small businesses. Before coming to work with Sams & Associates, she was a Certified Consultant for an accounting software program used by travel agencies. This association with the travel industry has afforded her the opportunity to travel the world extensively. She still holds that certification, plus a California Real Estate broker license. She is very fortunate to have all three of her grown daughters living in this area with their families and enjoys spending time with her five grandchildren. She loves traveling, reading, laughing and enjoying life. Jan is based in our corporate headquarters in Granite Bay.
Terry Jelenic joined Sams & Associates in 2008. He attended Kent State and missed being in the line of fire of the infamous shooting at the campus by 30 seconds. After that harrowing experience he moved to California after graduation and worked for Safeco, then Transamerica and Commercial Union before running a construction company that did insurance repair work. After 5 years in the construction business, he started Northern Claims Service and owned the independent adjusting firm for twenty one years. He tried retirement and found it not suited to his energy level so he came to Sams & Associates. When not adjusting claims he rides his motorcycle to relax as he finds it requires all his focus. He also skis and flies airplanes when he can. Terry is based out of our corporate headquarters in Granite Bay, CA.
Richard Jensen joined Sams & Associates in 2014 as a Liability Adjuster. Richard attended Pasadena City College and Crawford University while beginning his career as an independent adjuster in 2005. Richard moved to Workmen’s Auto Insurance handling non-standard auto claims, litigation claims, and property claims. Richard returned to his independent adjusting roots after relocating to San Diego and handled the entire San Diego County as the main Casualty Adjuster. Richard holds Texas and Arizona adjuster licenses and is bilingual in Spanish which includes reading, writing and translating Spanish to English and vice versa. Richard enjoys mountain biking, sports, reading, and spending time with his wife and two children. Richard is based in San Diego, CA and services the Southern California areas.
Cathy Kelley joined Sams & Associates in 2012. She has a Bachelor of Arts degree in Business Administration from Cal Poly, Pomona. Cathy started working with Farmers insurance Group part time in an agency while still in high school. She stayed with Farmers in the agency and marketing arena, until she became a Property Claims Rep in 1998. In 2000 she joined the Large Loss team where she handled large and complex claims, as well as being involved in Xactimate training and contents estimating programs. She also oversaw independent adjusters during high claim volume times. In 2005 she transitioned into supervision and in 2007, moved to Nationwide Insurance where she obtained extensive experience in commercial claims in preparation for her move to The Hartford’s Large Loss Team. Cathy relaxes and loves travelling with her husband and their 2 dogs and cat. She also loves scrapbooking. Cathy is a remote adjuster based in La Verne, CA.
Nicole Kurdziel joined Sams & Associate in 2012 as a Claim Service Representative. In 2015 She was promoted to a Claims Service Manager based out of Chicago, IL. She graduated Heald College with an Associate in Arts degree in Information Technology with an emphasis on Network Security. Straight out of school, she began working with Servpro in an administrative position for the next two years. She took a brief hiatus from the insurance industry and began working as an executive assistant at Maximum Security Alarm, Inc. After her time there Nicole decided to come back to the insurance field and began working for Sams & Associates. Nicole enjoys working, dog sitting and fostering, volunteering for a Chihuahua rescue, and spending time with her favorite companion, her Chihuahua, Brinks. Nicole is based out of our corporate headquarters in Granite Bay.
Bob Lund joined Sams & Associates in 1995 and is the company’s Chief Operating Officer and CFO. He began his claims career in 1989. His experience includes auto and general liability, and property claims. He was previously with Progressive Companies, including National Continental Insurance and United Financial Adjusting, with an emphasis in trucking and rental car losses, and litigated large loss claims. Bob spent thirteen years in the restaurant industry before changing careers. In addition to his duties in IT and finance, Bob manages the TPA account for the California Dept of Veterans Affairs’ Home Loan and Protection Unit. He has a Bachelor of Science degree from Humboldt State University. Bob is also the manager for our fraud prevention and private investigation company, Sams Investigations Unlimited, Inc. (SIU), California PI # 22240. He is a past president of The Property Forum of Northern California. He enjoys drumming in the worship bands at his church. Bob is based out of our corporate headquarters in Granite Bay.
Kristin Maddox joined Sams & Associates in 2008 as part of our CSR inside staff (Claims Service Representatives). She has extensive administrative experience and worked for Saturn for five years. She has AA degrees in General Business, Liberal Arts and Deaf Studies from Sierra College. She also graduated Cum Laude from CSUS with a BA in Deaf Studies. She enjoys American Sign Language, learning about Deaf culture and working with the Deaf community. She participated in the Adopt-A-Family Program (a program that adopted 15-20 local families and provided them with food, clothes and gifts) for the Sullivan Automotive Group and actively participated in monthly fundraisers. Kristin works in our corporate headquarters in Granite Bay.
Kelly Miller joined Sams and Associates in 2014 as a Claims Service Representative (CSR). She graduated from CSUS with a Bachelor’s of Arts in Child Development and a Minor in Counseling. Right out of school, Kelly took a job as a preschool teacher and worked her way up to a leadership role as an assistant principal. Kelly then switched industries and became an administrative assistant for a financial advising firm. Following her time working in a numbers driven and very detail oriented environment, Kelly arrived at Sams & Associates. In her spare time, Kelly enjoys being outdoors, cooking and trying new restaurants. Kelly is based out of our corporate headquarters in Granite Bay.
Lisa Morris joined Sams & Associates in 2012 as an administrative assistant. She graduated from CSU Sacramento in 2010 with a Bachelor of Science degree in Criminal Justice, a minor in Spanish and a California Multiple Subject Teaching Credential. While substitute teaching and tutoring in Sacramento, her love for the outdoors led her to a job at REI. Lisa honed her customer service skills by working at places such as Starbucks, Mimi’s Cafe and Longs Drugs. She ran her first half marathon last year, is an avid reader with a sweet tooth and loves many different genres of music. Lisa is based out of our corporate headquarters in Granite Bay.
John Mueller joined Sams & Associates in 2013. John earned his Bachelor of Arts degree in Business Economics from the University of California, Santa Barbara. He also earned his JD from Golden Gate University School of Law. John brings over 20 years of Commercial and Personal Lines property claims handling experience, which includes (6) years as Property Claims Supervisor with Allied / Nationwide Insurance. The last 2 ½ years at Golden Eagle / Liberty Mutual Insurance, John exclusively handled a variety of commercial claims including large fire and water losses, business income interruption, inland marine, and theft and vandalism claims. His CAT adjusting experience during Hurricane Katrina, while in New Orleans, included handling over 50 claims with extraordinary customer service and efficiency. John earned his IICRC certification for Water Damage Restoration. He enjoys golfing and barbecuing. John is based in the San Diego area but covering the greater Southern California region.
J. Christopher (Chris) Orr joined Sams & Associates in 2014. He attended CSULB studying Criminal Justice. Upon graduating, he worked various jobs before starting his insurance career at State Farm in 2000. Following his time at State Farm as a Senior Claims Adjuster, Chris joined AAA handling property claims. After his time with AAA, Chris joined the independent adjusting world working as a Claims Adjuster and General Adjuster handling property and liability claims. For the last 14 years he has worked in the insurance field and currently resides in Upland CA with a beautiful wife, two daughters (four and one) and an American Eskimo dog. In his free time he is frequently at the park with the kids or watching "Blues Clues.
Christina Pedersen joined Sams in 2014 as an administrative assistant. Christina graduated Summa Cum Laude from the University of San Francisco with a Bachelor of Science degree in Nursing. While attending college, she obtained her EMT license, spent time working as a school nurse at St. Cecilia School and worked as a teaching assistant in the nursing skills lab. Following graduation, she obtained her RN license and hopes to continue her work in the emergency department. She spends her free time with her family, friends and puppy, Leia. She enjoys gymnastics, soccer, hiking in Tahoe and is a huge country music fan. Christina is based out of our corporate headquarters in Granite Bay, CA.
Bobby Phillips joined Sams & Associates in 2012 as Vice President of Business Development. He has an Associate’s Degree in Business from Western Nebraska Community College and a Bachelor of Science in Communications and Electronic Media from Western Carolina University. Bobby graduated in 1998 where he played collegiate basketball for the Catamounts. He continued his career playing professionally in Belgium and Austria. After playing overseas, Bobby joined Maloof Sports and Entertainment where he established strong relationships and was actively involved in the community, with such organizations as the Children’s Miracle Network, Susan G. Komen Sacramento Chapter and the March of Dimes. Having served as the Director of Group Sales for the Sacramento Kings, Bobby worked for over 10 years in areas such as Services, Premium Sales and Group Sales. After his time with the Maloof’s he relocated to Atlanta for the opportunity to lead the sales and customer service efforts for the professional Women’s National Basketball Association franchise, the Atlanta Dream serving as the Director of Ticket Sales and Services. Having worked with Maloof Sports and Entertainment and leading the sales efforts for the Atlanta Dream, Bobby worked for Bank of America overseeing high valued customers in addition to the marketing and business development for Creagh and Associates. With such a diverse and extensive background, Bobby brings a wealth of client centered, business development experience to Sams & Associates. Bobby is based out of our corporate headquarters in Granite Bay.
Don Queen joined Sams & Associates in 2009 and is an experienced liability adjuster. He graduated from Northern Illinois University with a Bachelors degree in Business Management. Before Don joined Sams he was president of County Line Claims Service based in Los Angeles for 30 years. Don is past president of the California Association of Independent Insurance Adjusters and past vice president of the National Association of Independent Insurance Adjusters. He is an avid tennis player and has raced vintage race cars for 30 years on all of the west coast tracks. Don is based out of our Sacramento headquarters in Granite Bay.
Scott Rew first joined Sams & Associates in 2007 and returned to Sams in 2013 after serving as Property Claims Manager for an independent adjusting company. He graduated from UC Irvine with a Bachelor of Arts degree in Criminology. Scott began his insurance career at Farmers as a property claims supervisor. From Farmers, Scott moved to Golden Eagle Insurance, handling commercial and personal lines property, contractor's equipment and Inland Marine claims. During his time at Golden Eagle, Scott also served as Lead Administrator for the golf course claims program, handling all losses involving golf courses and country clubs. He loves snowboarding, golf, fishing and camping and spending time with his three children. Scott is a resident adjuster based out of his home in Riverside California.
Dan Richardson joined Sams & Associates in 2010 is a property adjuster, bringing with him 22 years of contracting experience. He spent 14 of those years as the owner of Richardson Roofing. Dan holds a California Independent Adjuster’s license, is farmer certified, USA certified, and rope and harness certified. In 1992, Dan began rice farming and farms about 260 acres in Sutter County. Dan loves horseback riding and riding dirt bikes with his 2 boys. Dan is based out of our corporate headquarters in Granite Bay, CA.
Mary Rossi joined Sams in 2014. Mary graduated from Delta College before starting her career as an independent adjuster. After working in the field for 5 years, she transitioned over to the carrier side where she spent the next 18 years handling all aspects of auto liability, general liability, commercial liability and litigation for carriers such as Maryland Casualty/Zurich, Reliance Insurance and Farmers. Mary was with Farmers Insurance for 13 years where she was a large loss adjuster with National Liability Claims, handling a mix of litigation and non-litigation. She has extensive experience in litigation management and has worked with numerous attorneys, both plaintiff and defense, arbitrators, mediators, experts and judges. She is well versed in many venues in Northern California and the majority of the claims she handled were high exposure claims. Mary has a love of horses, lives on a ranch in Northern California and raises and rides cutting horses. Mary is based in the Sacramento area at our headquarters in Granite Bay.
Don Sams founded Sams & Associates in 1990 in Emeryville, CA. Don began his career as an independent claims adjuster in 1976 with Crawford & Company in Chicago, before coming to California. In 1978 he joined Brown Brothers Adjusters in Sacramento. He was Senior Vice President when he left Brown Brothers Adjusters following the sale to Frank B. Hall. Don holds a Bachelor of Science degree from Eastern Illinois University with a major in Business Administration. Don has two children and resides in Granite Bay, working out of our corporate headquarters in Granite Bay.
Nat Sangha joined the Sams & Associates team in September of 2013. He has a Bachelor of Science degree in Business Administration with an option in Management from California State University, Fresno. He brings almost 13 years of personal lines and commercial property claims experience and started his career in claims with Farmers Insurance. He has worked throughout California in various claims departments with Farmers Insurance, including personal lines property claims, mold claims, and commercial property claims. He was a first responder when Hurricane Ike hit Houston, TX. He spent several weeks in Houston handling commercial property CAT claims. He enjoys traveling locally and abroad whenever possible. He resides in Fresno, CA and serves our customers in the Central Valley and surrounding areas.
Carol Schalla joined Sams in October 2008 with our acquisition of Anderson Claims Services. She has an extensive background in business, holds a BA from the University of California at Berkeley, and is the administrative professional in our San Ramon office.
Dan Sharp joined Sams & Associates in 2014 as a General Adjuster. Dan graduated from California State University, Hayward with a Bachelors Degree before starting his claims career in 1984 with Farmers Insurance. While at Farmers, he handled a variety of claims including large losses, concurrent cause files and water damage claims. In 1988, Dan took his expertise to Safeco Insurance where he worked as a Commercial Senior Field Adjuster for 20 years. While at Safeco, Dan investigated and handled numerous large commercial and residential losses resulting from perils such as fire, vandalism and collapse. He also assisted in training other adjusters at the company’s leadership conferences. Dan then worked as the Senior Property Claims Specialist at Travelers Insurance handling medium to large residential and commercial losses. He was involved in management and contract implementation before returning to the field as an independent adjuster in 2011. Dan also has his AIC 35 and is very experienced in Xactimate. Dan enjoys watching his son play college baseball and spending time with his two grandchildren. Dan is based out of the Livermore/Bay Area region.
Jason Sim joined Sams & Associates in 2014 as a Property Adjuster. Jason graduated with a Bachelors in Business Administration in Risk Management and Insurance in 2007 from Georgia State University. In 2010, Jason started his career as a Multiline Adjuster with an independent adjusting company in Birmingham, AL. He transferred to a San Diego office within the same adjusting company in 2012 to work as their Senior Property Adjuster. He has experience in handling both liability and property claims. During his tenure, Jason has completed two designations; Property Technical Certification I & II, along with their property and casualty courses. Besides Jason’s dedication to adjusting, he also has a passion for Brazilian Jiu Jitsu, and loves the ocean. Jason is based out of Anaheim, CA and services the Southern California areas.
DeNoal Sloan joined Sams & Associates in 2009. He has been known throughout his career in insurance and fraud investigations as "Dee ". He started working in law enforcement originally and has spent the years since 1991 working in the areas of fraud investigation, subrogation investigation, adjusting auto claims and property claims for large insurance carriers and as an independent adjuster. Dee has conducted training on fraud detection and monitored attorney activities in depositions and examinations under oath with extensive property and auto experience in tow as a resident adjuster in Bakersfield.
Mandi Smith joined Sams & Associates in 2008 as a CSR until late 2009 when she transitioned to Personal Assistant to the President / Business Development Executive. She went to CSU Sacramento for Communications with a minor in Business Administration. Prior to Sams & Associates she worked for the Sullivan Automotive Group for over three years in Service & Parts as well as the business office. While at Sullivan, she managed the Adopt-A-Family Program; a program that adopted 15-20 local families and provided them with food, clothes and gifts as well as managing the monthly fundraisers. Since joining Sams, Mandi works with Don Sams on day-to-day, business development and project management. She has also become very active with several associations. She is a member of IBA Sacramento (Independent Agents and Brokers Association), IIABCal (Independent Insurance Agents and Brokers of California) & NAIP or IPS for the local chapter (National Association of Insurance Professionals). Within these associations she serves on the Community Service Committee for IBA, the Emerging Leaders Committee for IIABCal and on the California State Meeting Committee for NAIP including IBA Sacramento and was nominated and accepted onto the Board of Directors for IPS in 2014. She spends her spare time with her nieces and nephews and enjoys fostering kittens. Mandi is based out of our corporate headquarters in Granite Bay.
Glenn Smyth joined Sams and Associates in 2004. Glenn has worked for several insurance carriers including Mercury insurance. He specializes in casualty losses, auto liability, and all types of injury claims. Glenn is also experienced in mediations and arbitrations, settlement conference and has been involved in the claims administration of public and private entities. Glenn enjoys living by the beach in sunny Oceanside, serving not only the San Diego region but all of Southern California.
Kelly Sullivan returned to Sams & Associates in 2011 with 17 years of adjusting experience and 20 years overall in the insurance industry. Kelly was previously with Sams & Associates from 1999-2004, handling G.L. claims and managing the Bay Area region. Kelly began her career working for Progressive Companies as an Auto Claims Adjuster and later moved into General Liability with AIG. She remained on the carrier side of the industry with Cal Farm/Allied/Nationwide before making the switch to independent adjusting in 1999. Kelly is a past president of the East Bay Claims Association, served as Adjuster Liaison for the Association of Defense Counsel, and served as the Speaker Chair for the CCNC in 2009. Kelly received a Bachelor of Arts degree in Behavioral Science from Cal Polytechnic University, Pomona. She enjoys spending time outdoors, and is an avid camper. She is also an animal rescue advocate and spends most of her free time caring for her own rescues, which includes four dogs, a cat and two goats. Kelly is a remote adjuster based out of her home in Santa Rosa, CA.
Krista Sutkus joined Sams & Associates in 2013 as our Comptroller. She is a graduate of San Diego State University with a Bachelor of Science degree in Business Administration with an emphasis on Financial Real Estate. She began her accounting career in 1995 with a manufacturing company in Southern California. She quickly worked her way up to Controller of that company before relocating to Colorado with her husband, who is in the insurance claims industry. While there, Krista worked in accounting roles for a DNA lab and a homeowner’s association. Upon returning with her family to Northern California she worked for a variety of large real estate developers during the housing boom including Centex, Lakemont & John Laing Homes. Krista brings a wealth of experience and practical knowledge of budgeting, cash controls, financial analysis, project management, bank relations and general accounting excellence. She is based in our headquarters near Sacramento.
Kaity Taylor joined Sams & Associates in 2004 part-time as an administrative assistant while still attending college full time. She graduated from CSUS with a Bachelor of Arts degree in Psychology. Kaity is now full-time with Sams as a Lead Administrator. Kaity fosters kittens for the Placer SPCA and volunteers at their shelter. Recently, she became a volunteer for a disaster relief organization that rescues animals. Kaity works out of our Sacramento headquarters in Granite Bay.
Kristy Taylor joined Sams & Associates in 2010 as an administrative assistant. She graduated from CSU Sacramento Summa Cum Laude (maintained straight A’s throughout her college career) with a Bachelors of Arts degree in History. At the young age of three Kristy began her gymnastics training career at Tricks Gymnastics. In 2003 she began working there as a coach, team director, mentor, trainer and manager. Her strong background in customer service and her love of people is a welcomed addition to the SAMS team. Kristy loves to travel and also has a strong passion for history and education. Kristy is based out of our corporate headquarters in Granite Bay.
Marc Venuti joined Sams & Associates in 2013. Marc has a Bachelor of Science in Business Marketing from San Jose State University. He started his insurance career in 1989 at State Farm Insurance in the San Francisco Bay Area as a property and casualty adjuster and then as a Claim Superintendent. He then worked at Foremost/Farmers handling property claims and CAT hurricane losses in Florida and the Gulf states. After his time at Foremost/Farmers, he worked at Travelers Insurance handling residential and commercial losses and Allied Nationwide as a property large loss adjuster. Marc enjoys skiing and being outdoors. He resides in San Jose with his wife.
John Weber joined Sams & Associates team in 2002. He began handling both commercial and residential property insurance claims as an estimator for Pacific Restoration in 2000. John has over seven years' experience as a contractor, primarily as a project manager for environmental testing sites. John has a B.S. degree from University of San Francisco in Organizational Behavior. John enjoys music, theater, film and exercise, and is generally considered one of the nicest people you could ever meet. He is married and lives in Concord. John is based in our San Roman office, covering the entire Bay Area region.
Jerry Wells joined Sams & Associates in 1993. He has had a diversified insurance experience since 1962 with a unique blend of multi-line claims and agency skills. He handles all forms of commercial and homeowners property and liability claims, including large losses. Previously, Jerry was Regional Claims Manager with Royal Insurance and owner of a successful insurance brokerage firm in the Truckee. He is a co-founder of Truckee River Bank, an avid golfer, and resides with his wife on a golf course in Cameron Park. Jerry is a Registered Professional Adjuster and serves as Regional Manager in our corporate headquarters in Granite Bay.
Mike Zittle joined Sams & Associates in 2013 as a property adjuster. Mike graduated from California State University, Sacramento with a Bachelors degree in Criminal Justice. He has an extensive background in the residential and commercial construction industry, and worked as a certified welder for several years before finishing his formal education. After graduating from college, he went to work at Powers & Company in 1993 as an insurance broker, specializing in commercial insurance for building contractors. In 2004, he joined the CAT team for Allied Insurance through Pilot Catastrophe and worked on hurricanes such as Charley, Frances, Jeanne and Katrina. Mike spent several months working on Hurricane Katrina and specialized in large losses and DOI complaints. Mike then worked on daily property and casualty claims for the past 6 years with Eagle Adjusting, Professional Claims Representatives and Aspen Claims Services. Mike enjoys riding motorcycles and road racing his Corvette on local west coast tracks. Mike is based out of the Sacramento/Red Bluff area.
Lon Anderson joined Sams & Associates in 2008. Lon has a Bachelor of Arts in Business Management from Sonoma State University. Following college he worked for 21 years with State Farm Fire & Casualty Company in Northern California as an Adjuster, Fire Accounting Supervisor, Claims Supervisor and Claims Superintendent. In 1998 he co-founded Aaberg & Anderson, Inc., an independent adjusting firm in the San Francisco area. In 2004 he transitioned to CAT duty working hurricane claims in the southern states. Most recently he has affiliated with Anderson Claims Service, and now with Sams & Associates. Lon is a very experienced General Adjuster specializing in very large commercial and residential property losses. He is recognized across the industry as one of the most knowledgeable claims professionals in the business with much training, many honors, extensive licensing, and experience as an expert witness. Lon is based in Prescott Arizona and services the surrounding areas.
Steven “Doc” Cribbett joined the Sams team in 2013 as a Multi-Line adjuster. He has a Bachelor of Arts degree in Business Administration with an emphasis on Allied Health Administration from Southwestern Oklahoma State University. His degree in Health Administration was instrumental in him helping launch one of the now largest Ambulance Corporations in Oklahoma. Steve’s insurance career began at an independent adjusting firm in Phoenix, AZ in 1989. He soon relocated to Los Angeles, CA for heavier exposure in casualty and property claims. Two years later, Steve was chosen for his company’s accelerated “Career Path Management” program along with 15 other nationally selected candidates. Steve had a big part in helping develop the nation’s largest Branch Office to assist the administration of the largest class action lawsuit settlement in U.S. history (August 1995) regarding the Polybutylene Plastic Plumbing. As a result of Steve’s heavy involvement, he was then sought by several of the largest REITs in the U.S. as a consultant regarding their multi-family properties undergoing massive re-pipes to accommodate large scale construction repair schedules, tenant relocation strategies while mitigating client’s loss of business. His insurance experience includes HO, Surplus & Excess, BOP, CP, FRS, OCIP, HOA, and Manuscript type policies relative to respective CC&Rs, Single, Double & Triple Net Lease Agreements, among other things. Musically, Steve was considered a prodigy and began receiving outstanding musician awards at age 14 as a jazz drummer and percussionist. He has been blessed to perform through his musical career on stage with numerous jazz, blues, and rock band legends. Steve is based out of Scottsdale, AZ.
Marcia Gelon joined Sams & Associates in 2012 with 23 years of property adjusting experience. She has a bachelor's degree from the University of New Mexico and additional training and a certification from Vale Technical Institute. For the past four years, Marcia has traveled extensively for Kemper Insurance as a large loss General Adjuster. Although Marcia was located in Southern California for the past 24 years she has recently relocated to the Phoenix area and loves it. Marcia holds licenses in various states and has handled numerous catastrophes across the country. Her catastrophe work includes the Northridge earthquake, San Bruno gas explosion, Hurricanes Opal, Fran, and Gustav. Marcia works and resides in Phoenix and enjoys spending time with her family and being involved in outdoor activities.
Jason Goggin joined Sams & Associates in 2013 as a property adjuster and, after a brief hiatus, rejoined Sams & Associates in 2015. He graduated from Vincennes University majoring in Construction Technology. While growing up Monticello, Indiana, Jason assisted in the rebuild of 2 homes before graduating high school which earned him a scholarship to Vincennes University. In 1995, he moved to Maryland to apply his craft in historical restoration and period correct work, working hand in hand with the historical societies of local towns on the Eastern Shore of Maryland. In the 10 year period of living there, he went through hurricanes Floyd and Isabelle, after which he helped again as the affected homes needed attention. In 2004, he moved to Tucson, AZ where he became an estimator for local restoration companies working with various carriers through their rebuild process. In that time he made the leap from contractor to adjuster and has been working nationally as a CAT adjuster as well as handling local day claims adjuster in southern AZ. Following his time working catastrophe as well as daily claims he was with Auto Owners until joining Sams & Associates in 2015. Jason is based out of the Tucson, AZ area.
Rob Jankowski joined Sams & Associates as a property and liability adjuster in 2011. He graduated from State University of New York at Buffalo with a Bachelor of Science in Political Science. Rob has 30 years of adjusting experience including 11 years working for Travelers Insurance Company and Farmers Insurance Group. He has Arizona and Nevada resident adjuster licenses and is a Kingman/Cerbat Justice Court Certified Mediator. He loves photography and is a professional photographer. Rob is based in Kingman, AZ, and services NW Arizona and Las Vegas, NV.
Ryan Harms joined Sams & Associates in 2014 as a property and liability adjuster. He started his insurance career with Farmers Insurance Catastrophe Response in 2006. Ryan has since worked as an adjuster on over 4,000 claims across the United States for more than 45 different insurance carriers. He has a comprehensive background as a claims adjuster having worked on daily, catastrophe (hurricanes, hailstorms, tornados and fires) and large loss claims up to $750k in exposure. Ryan graduated from Graceland University in Lamoni, Iowa with a Bachelor’s degree in Sociology (Criminal Justice emphasis) and minor in Psychology. He enjoys outdoor activity, his family and fitness training. Ryan services the Denver Metro and the surrounding states of WY, NE and KS.
David Poon joined Sams in 2011. David has a Bachelor of Science Degree from Northern State University majoring in English Literature and minoring in Business Administration. He began his claims career in 2003 by joining the Farmers Insurance Group’s National Catastrophe Center. After a few years on the road he became a local area field adjuster for American Family Insurance. David has extensive experience handling first party property, commercial property, liability, subrogation and auto claims. He recently left his position with USAA and began his career here at Sams. He is a member of the RMPCA and PLRB. David enjoys golfing, water sports, motorcycle riding and skiing. David is based out of Denver, Colorado.
Raymond Love joined Sams and Associates in 2014, bringing with him over 8 years of claims handling experience and 17 years of construction experience. Raymond graduated from Emporia State University with a Bachelor’s Degree in Business Administration. He began his career in the field with Farmers Insurance in 2006. Raymond has extensive experience working both residential and commercial property losses (fire, water, hail, wind, hurricane, tornado and vandalism) with losses in excess of $3 million in exposure. Raymond spends his spare time with his wife and two kids. He is the Vice President of the local Youth Sports Recreation spending much of his time playing and coaching baseball, basketball and football. Raymond is located near Kansas City servicing the surrounding areas in both Missouri and Kansas.
Chris Loving joined Sams & Associates in 2013 as a property adjuster In Southern California and recently relocated back to his hometown near Kansas City, MO. He started his insurance career in the field with Farmers Insurance in 2005. Chris has worked as an adjuster and claims supervisor on over 5,000 claims across the United States for more than 50 insurance carriers. He has a comprehensive background as a claims adjuster having worked on daily, catastrophe (hurricanes, hailstorms, tornados and fires), liability, and large loss with claims up to a $1 million in exposure. Chris graduated from Graceland University in Lamoni, Iowa with a Bachelor’s degree in Business Administration and enjoys playing sports and riding horses. Chris is located near Kansas City, MO and services Kansas City and surrounding areas in both, Missouri and Kansas.
Laura Brower joined Sams & Associates in 2009. She earned her Bachelor’s degree in Business from San Jose State University and began working in the insurance industry out of college. She comes from a family of adjusters and is a true multi-line adjuster. During her time at AAA, she gained extensive experience in claims as an adjuster and supervisor, handling all aspects of personal lines including SIU investigation, litigation and commercial and residential losses. Laura handled catastrophe losses for during the Hurricane Ike storms where she was awarded outstanding performances as one of the top 10 catastrophe adjusters. She is a Certified Xactimate user and earned her Associate in Claims designation. She is an active member in the Northern Nevada Claims Association where she served 2 years as the VP on their board. When she is not working, she enjoys skiing, hiking, art, gardening, interior design and camping with her husband and 2 sons. Laura is licensed in Nevada and California and is based in the Reno, NV area, also serving Northern California.
Bobbie Ketelhut joined SAMS in 2012. Bobbie was raised working in her family’s independent hardware store in Las Vegas, NV. Her father was a general contractor and during high school she started assisting him in property inspections for all types of losses. After graduating from high school, she continued on to CCSN for business and accounting courses. Bobbie easily transitioned into adjusting and has worked claims in 9 states from coast to coast for multiple carriers on CAT teams and daily work. When she is not playing with her little girls, she is out riding horses, skiing, or golfing with her husband. Bobbie is based in Las Vegas, Nevada.
Rodney Ketelhut joined Sams & Associates in 2012 as a property adjuster. He gained his construction experience and customer relations skills managing a family owned hardware store and related general contracting company since 1999. During this time he prepared estimates, did bid processing and supervised subcontractors. In 2007 he became an independent adjuster traveling far and wide for hurricane, hail, wind and fire claims. He now enjoys working at a more local level and spending time with his 2 little girls and wife. In his spare time Rodney is a competition farrier/blacksmith which includes the shoeing horses in a competition setting. Rodney is based out of the Las Vegas, Nevada area.
Ryann Ketelhut joined Sams & Associates in 2014. Ryann served in the United States Air Force maintaining aircrafts before transitioning into the field of claims. She comes from a family of adjusters and has worked as an independent adjuster since her return from the military, handling property and liability claims. Ryann is IICRC certified and has handled several catastrophe claims as well as residential and commercial claims for hail, wind, fire and water. In her free time, Ryann enjoys spending time with family, her boyfriend and their dogs. Ryann handles the Las Vegas, Nevada area.
Marisa Adamo joined Sams in 2014 as multi-line Adjuster. She began her career with Whalen Claim Service, a small independent in Flint, MI, and then went on to GAB Flint where she was trained in multi-line claims. She transferred with GAB to Portland, OR, and then moved on to St. Paul Fire and Marine until they were purchased by MetLife in 2000. She moved to American Family Insurance in 2001 and was successful in helping them with property claims when they first arrived in the State of Oregon. Marisa switched to sales for vendors including Marriott ExecuStay for several states. While a worthwhile and great experience, she was ready to get back to handling claims when she joined an independent adjusting firm in 2006. She then was able to join Liberty Northwest as a property adjuster in 2006, and moved internally to Field Investigations in 2008 until the unit was dissolved in 2013. Marisa is excited to be handling independent claims again. Marisa resides near Portland, Oregon.
Colleen Crotty joined Sams & Associates in 2009 as a property adjuster. She has been a claims adjuster for 29 years and spent 25 of those years at a large insurance company. In the previous four years Colleen has worked as an independent adjuster handling property claims. Colleen is a resident adjuster based in Eureka, and covers nothern California and southern Oregon.
Carrie Headington joined Sams and Associates in 2010 as a liability adjuster. She started her career as a personal lines claim representative in Woodland Hills, CA in 1983 with AETNA Insurance. In 1990 she transferred to Eugene, OR to handle a wide variety of commercial lines claims throughout the state. When Travelers merged with Aetna she continued as a commercial claim representative until Travelers closed the Eugene office. Carrie has a claim history of investigation and litigations of all kinds: personal lines, auto, homeowners, commercial lines, trucking, medical malpractice, garage keepers, business owners, product and more. Carrie and her husband live in the country outside Eugene. She owns and shows AQHA/NFQHA horses and rides for trail, roping, sorting and cattle work. Carrie is based in Eugene, Oregon.
Steve Potter joined Sams and Associates in 2014, bringing with him 27 years of claim handling experience. He began his career with The Hartford in 1987 as a multi-line adjuster. After 14 years, he moved to Encompass Insurance, specializing in larger scale property losses. Steve has vast experience in handling all types of claims and has AIC and LPCS designations from the IIA. Graduating from Oregon State University in 1985, Steve also has experience in commercial and residential construction prior to the beginning of his career. He is active in his community, enjoys playing music and is an avid golfer. He has two grown children and is based out of Portland Oregon.
Rob Ormsby joined Sams & Associates as a General Adjuster in March of 2014. He is a Utah native and learned to speak Spanish while serving a church mission in Argentina. He studied construction management and business at Brigham Young University before beginning his claims career at Amica Mutual Insurance in Glastonbury, CT. While at Amica, Rob completed advanced courses in construction methods at Vale Tech and received his AIC and API designations from the American Institute for Chartered Property Casualty Underwriters. After two years with Amica, Rob joined Paragon Claims as a Senior Adjuster and moved home to Utah. He obtained insurance licenses for Utah, Idaho, Wyoming and Nevada and began work on an MBA from Weber State University. He graduated with his master’s degree in 2009. While at Paragon, Rob gained a wide variety of experience handling numerous claims involving residential property, auto liability, personal property, homeowner’s liability, auto physical damage, commercial property, commercial liability, worker’s compensation, marine, commercial equipment, cargo, large loss adjusting, CAT losses, special investigations and reinsurance. Rob enjoys sports and the outdoors, especially when joined by his wife, Michelle, and his five awesome kids. Rob covers Salt Lake City and surrounding areas.
Natali Hughes Hughes joined Sams and Associates in 2015 as a General Adjuster, bringing her 30 years of claim handling experience. Natali obtained a Bachelor of Arts in Public Administration and a minor in Business from University of Puget Sound. She began her career as a Multi-Line Adjuster. She has obtained extensive experience handing commercial and residential claims with American States Insurance and St. Paul Fire & Marine Insurance, now Travelers. She was a Large Loss Property Field Adjuster with Allstate Insurance for 3 years. Most recently she was a Senior Property Claims Specialist with Liberty Mutual handing commercial property claims. Natali’s experience includes claims involving liability, fire, water and wind losses, concurrent causation as well as Fidelity and Inland Marine. Born and raised in Seattle, she is an avid Seahawks and Mariners fan, enjoys golf, reading crime legal thrillers and spending time with family and friends. Natali is based out of Seattle, WA.
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